Rapid advances in HTML5 will narrow the capability gap between mobile-optimised sites and native apps. PRDA recommends that you consider the following before embarking on developing either (or both):
What kind of need does your content serve? A native app offers a deeply immersing experience for your customers. This is a significant advantage on tablet devices, and even more so with niche topics, such as the NY Times election app.
On the other hand, if your business serves some kind of utility function, mobile web will be a better bet. Content publishers, such as newspapers and government services, favor mobile web because it runs on many common smartphone browsers.
How do you want to engage with your customers on these devices? Mobile web offers simple interactivity such as user login, which bodes well if your objective is to offer a fuss-free user experience.
An app would be a better choice for those who want to monetize this engagement. With a superior user interface, apps engage users more deeply and achieve better advertising performance.
What are your cost considerations? Without a doubt, building a mobile-optimised site is much cheaper than developing an app, both in terms manpower and time.
On the other hand, monetisation is often easier on native apps. There is much more room for creative ads development within an apps environment, which can command an advertising premium.
In the debate of native vs mobile web, PRDA recognises that consumers are fast moving towards a ‘multi-screen’ world. Businesses would do well to formulate their communication strategies across a variety of touch points.
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