Whether you manage a large or small business, effective management is key to smooth operations. Being a good manager means that you connect well with your employees, customers, and suppliers. Follow these three easy steps to good management from Business Registration Hong Kong to improve your business.
Step 1: Stop focusing on your experience.
Being an expert in your field isn’t enough to be a good manager. You need to be able to communicate that why and how you’re an expert, and communicate it to the people who need your product or services. In order for experience to make an impact, it needs to be complemented with good marketing, administration, customer service, and organization.
Step 2: Learn how to hire.
First, determine what roles you need filled. Are you good at customer service, but lack technical skills? Now you know what type of person you need to hire. Avoid hiring your friends! Hiring a friend can lead to serious problems within the friendship and the business. Most managers who hire friends have a hard time separating work and friend roles, so if this is you definitely avoid it! Remember the rules to promoting from within: promoting from within lowers hiring costs and raises employee morale. However, if the skill set isn’t in your company, be prepared to look for someone new.
Step 3: Be consistent.
If nothing else seems to be going right, stick to consistency! Nothing comforts customers or employees more than a company and boss they can rely on. For employees, keep your expectations, performance reviews, rewards, and discipline consistent. For customers, make sure they know exactly what to expect when they walk into your business. Keep quality, customer service, and store policies the same and watch customers come running back to you.
Do you have tips on what it takes to be a good manager? Let us know! For more information on how to improve your business, how to get started, and more, visit Business Registration Hong Kong.
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